We typically reply within 24 hours

How can we help?

Our support team is here to make your experience seamless. Reach out anytime.

Contact Us

You can also directly email us at support@disentclub.com — include your order ID for faster resolution.

Frequently Asked Questions

How long does delivery take?

Standard delivery takes 4–7 business days across India. Express delivery (1–3 days) is available at checkout for select pin codes.

Can I return or exchange my order?

Yes! You can raise a return or size exchange request within 3 days of delivery directly from your order detail page. We will schedule a reverse pickup from your doorstep.

When will I get my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method. COD refunds are issued via bank transfer.

My order is stuck / not moving — what do I do?

Please allow 24 hours for tracking to update after dispatch. If your shipment hasn't moved in 3 business days, email us at support@disentclub.com with your order ID.

Can I cancel my order?

Orders can be cancelled before they are shipped. Go to your order page and tap "Cancel Order". Once shipped, cancellation is not possible — you can instead raise a return after delivery.

I received a wrong or damaged item — what now?

We're sorry about that! Email us at support@disentclub.com with your order ID and a photo of the item within 48 hours of delivery. We'll replace it or refund you immediately.

How do I track my shipment?

Open your order detail page and tap "Track Package". You'll see live shipment updates with courier name and AWB number.

Do you ship internationally?

Currently we only ship within India. International shipping is coming soon — join our newsletter to be notified.

Shipping Information

Standard Delivery

4–7 business days

Free on all orders

Express Delivery

1–3 business days

Available at checkout

Return Pickup

2–4 business days

Free doorstep pickup

Still need help?

Our team is ready to assist you with anything.

Email support@disentclub.com